TERMS AND CONDITIONS
1. TERMS AND CONDITIONS
These terms and conditions govern the end user customer’s (the “Customer”) use of the internet gaming service available at www.mahjongclub.com (the “Website”) The Customer should read these terms and conditions carefully as they affect their rights and liabilities under the law. If the Customer does not agree with these terms and conditions, they should not register for or use the Internet Gaming Service. If the Customer has any questions about these terms and conditions, they should contact firstname.lastname@example.org.
3. AMENDMENTS TO THESE TERMS AND CONDITIONS
The Operator reserves the right to amend these terms and conditions (including to rectify errors or mistakes discovered on the Internet Gaming Service). However, the Operator will ensure that any significant changes to these terms and conditions will be notified to the Customer by an appropriate method (for example via a prominent notice on the Website). The changes will apply to the use of the Internet Gaming Service after the Operator has given notice. If the Customer does not wish to accept the new terms and conditions the Customer should not continue to use the Internet Gaming Service. If the Customer continues to use the Internet Gaming Service after the date on which the change comes into effect, the Customer’s use of the Internet Gaming Service will be confirmation of the Customer’s agreement to be bound by the new terms and conditions.
It remains the Customer’s responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and the Customer is advised to do so each time they use the Internet Gaming Service. The Customer’s continued use of the Internet Gaming Service will be a confirmation of their acceptance of any changes to these terms and conditions. Any bet received (but not settled) prior to the time of amendment and notification of the amended terms and conditions will be subject to the pre-existing terms and conditions.
4. REGISTRATION AND USE OF THE CUSTOMER’S ACCOUNT
To register for an account to use the Internet Gaming Service (an “Account”), the Customer must be at least eighteen years of age or the legal age required for gambling in the Customer’s jurisdiction, whichever is the greater. The Customer must ensure that the details provided by them on registration (or at any time thereafter) are correct and complete and must inform the Operator immediately of any changes to their details by updating their Account in order that the Operator can communicate with them effectively. The Operator reserves the right to request identification documents (e.g. passport or identity cards) for verification purposes.
A Customer wishing to place a wager on the Internet Gaming Service should note that there might be specific laws in their country, place of residence, or the place where the Customer accesses the Internet Gaming Service, which prohibit gambling. The Customer warrants to the Operator that they will not access the Internet Gaming Service from within a jurisdiction that prohibits gambling. Further, the Customer warrants to the Operator that they will not access (or register for) the Internet Gaming Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
It is the Customer’s responsibility to ensure compliance with their applicable local or national laws before registering for an Account and/or before placing bets on the Internet Gaming Service. The Customer is encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that their proposed dealings on the Internet Gaming Service are not contrary in any way to such laws. The Operator does not accept any responsibility for a Customer’s breach of any applicable local or national laws.
Without limiting clause 4.3, the Operator does not accept bets originating from the United States of America, accordingly, the Customer warrants that they are not resident within this jurisdiction.
When the Customer registers their Account on the Website, they will be asked to create a login and password (which will be in encrypted form and not accessible by the Operator). In order to prevent fraud, the Customer must keep this password confidential and not disclose it or share it with anyone. If the Customer knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting email@example.com
If the Operator has reason to believe that there is likely to be a breach of security or misuse of the Internet Gaming Service, it may require the Customer to change their password or it may suspend the Customer’s Account.
The Customer will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Customer is solely responsible for all use of the Internet Gaming Service through their login and password. Unless caused by the Operator’s negligence, any unauthorised use of the login and password will be the Customer’s sole responsibility and deemed the Customer’s use. The Customer will therefore be liable for any such unauthorised use and will not be refunded any resulting losses on the Internet Gaming Service, regardless of whether or not the third party who participated had the Customer’s consent.
If an account in inactive for 180 days or longer, meaning that a player has not logged in, the Operator reserves the right to levy an administration charge of $5.00 per month for maintenance of the Account and set-off such charges against Gaming Funds in the account. If the Gaming Funds in the Account are less than $5.00, an administration charge equivalent to the balance would apply and then no further charge will be levied. If the account remains inactive for 12 months or longer, the Operator reserves the right to cancel the Account and the Operator shall reserve the right to any balance in the Account as being deemed abandoned.
The Operator may suspend or terminate the Customer’s Account immediately at its absolute discretion including if the Customer breaches any of their obligations under these terms and conditions. The Operator reserves the right to any remaining balance, as well as the right to claim any damages caused by the breach.
The expiry or termination of a Customer’s Account for any reason will not affect:
- any rights, obligations and/or liabilities accrued before the date of termination or expiry; or
- any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination.
The Operator reserves the right not to open an Account for any applicant without having to provide any reason whatsoever. The Operator further reserves the right to refuse/reject and suspend and/or terminate without prior notification the Account of any Customer who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator’s normal gaming operations (including the Internet Gaming Service).
The use of artificial intelligence or “bots” on the Internet Gaming Service is strictly forbidden. Likewise, any application that uses any or all of the data contained on the Internet Gaming Service for purposes (including but not limited to commercial purposes) other than participating in the Internet Gaming Service (e.g. via screen scraping) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Website. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account in accordance with clauses 4.9 and 4.11.
The Customer can cancel their Account at any time by informing the Operator in writing at firstname.lastname@example.org. If the Customer does so, they must stop using the Internet Gaming Service.
The suspension or cancellation of the Customer’s Account will not affect either party’s statutory rights or liabilities.
The Customer may hold concurrently only one Account within the Macro Mahjong Platform, LTD network. If more than one account is active at any single point in time for the same person, this may be treated as fraudulent activity. If the accounts have been made by mistake, the additional accounts that are created may be closed and the remaining balance on such accounts be moved and collected into the first account created. However, if the accounts have been deemed to be created by intent, the above does not apply, and will be seen as a breach of contract as defined in article 4.9. In addition, no person shall be able to change their screenname at any point, for prevention of fraud.
The Operator grants the Customer a personal, non-exclusive, non-transferable and revocable licence to install and use the software required for the use of the Internet Gaming Service (the
“Software”). The Customer may use the Software solely for participation in the Internet Gaming Service.
The Internet Gaming Service and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Website and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator’s prior written consent.
Except as permitted by these terms and conditions, the Customer may not copy, use, modify,
create derivative works from or distribute the Software or written materials associated with the
Internet Gaming Service, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. Without limitation, the above activity includes any form of denting, hacking, manipulating, attacking or damaging of the Internet Gaming Service.
6. PAYMENT AND SECURITY
Money in the Customer’s Account is used to place bets with the Operator. The Customer is not allowed to place a bet greater than the amount deposited in their Account. Any winnings are placed into the Customer’s Account. Deposits and withdrawals are initially auctioned by the Customer through the My Account pages on the Website and in the Software.
The Customer accepts and authorises the Operator to instruct its payment management company to handle the processing of Account deposits and withdrawals. Thereby the Customer allows the Operator to give such instructions on the Customer’s behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of the Internet Gaming Service arises. The Operator may take action against the Customer or any other party who manipulates, or tries to manipulate, the Internet Gaming Service or any part of it. Transactions for Visa and Mastercard transfers will show on your cardholder statement as ‘OnlineMahjong.
To maintain a high level of security to protect the Customer’s funds, the Operator performs random security checks. In the event of such a security check, the Operator may require the Customer to provide proof of identity (documents to match the recorded address of the Customer) and proof of source of funds. The below are documents that may be acceptable as proof of identity:
- An active photo identification (proof of citizenship, passport, driver’s license etc.)
- Proof of address issued within the last 90 days (Bank statement, credit card statement, electricity bill, etc. However, mobile phone bill is not accepted)
The Customer has the responsibility for checking their available funds in their Account (the “Gaming Funds”) before or after each gaming transaction and prior to departing from the game session. If the Customer suspects any errors, they must report it immediately to the Operator before participating in the next or another game. Failure to do so will result in the Customer waiving their rights to raise future disputes and acceptance of all previous gaming records as true and correct.
The Customer must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.
Unless otherwise stated in these terms and conditions, no bet can be cancelled once confirmed by the Operator. All bets stand once confirmed whether the Customer is online or offline. The Operator reserves the right to refuse any bet.
To abide by the Operator’s Anti Money Laundering policy, it is a requirement by the Operator that, on the first occasion a Customer requests a withdrawal of funds which exceeds $3,000 (or currency equivalent) or when taken together with all other payments made to a Customer within the 30 days immediately preceding the date on which the payment is to be made, the aggregate amount exceeds $3,000 (or currency equivalent) then satisfactory evidence of identity must be provided by the Customer. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (e.g., bank or credit card statements, utility bill (excluding mobile telephone account), etc), which must not be more than 90 days old.
Subject to the terms contained in these terms and conditions or any applicable law, the Customer may withdraw Gaming Funds from their Account at any time.
Subject to any limitations imposed by the Operator’s payment management company, any applicable taxes and fees in connection with any awarded prize are the Customer’s sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.
7. ANTI-MONEY LAUNDERING PROVISIONS
In accordance with the Operator’s Anti Money Laundering policies, there is a requirement for the Operator to obtain proof of identity and residential address (which address must correspond with that registered with the Operator) when the Customer, for the first time, requests a withdrawal of Gaming Funds which singularly or taken together with previous withdrawals in preceding 30 days period exceed $3,000.00 or currency equivalent. Acceptable forms of proof of identity and residence shall be:
- a valid current photographic identity document (eg, national identity document, passport,
driver’s licence, etc);
- proof of residential address document which must not be older than 90 days (eg, bank or
credit card statements, utility bills (not mobile telephone), etc).
Upon the compliance of the above requirements by the Customer (the “KYC Compliance”), then the KYC Compliance shall remain in effect for so long as the documents submitted shall not be invalidated for any reason whatsoever and the Customer shall be at liberty to make a request for withdrawals of Gaming Funds at any time.
The Operator will only credit Gaming Funds into the Account of the Customer that placed the
winning bet. Further, the Operator will only pay out Gaming Funds via the method that the Gaming Funds were deposited into the Account.
The Operator reserves the right, at its reasonable discretion, to suspend payment out of the Gaming Funds, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where it suspects that Betting Funds have been deposited, and are attempting to be withdrawn, by a Customer for the purposes of money laundering. An example of where this might occur includes where a Customer deposits a substantial sum in Gaming Funds and then attempts to withdraw these Gaming Funds having only conducted minimal betting activity on the Internet Gaming Service. Full repayment of the Gaming Funds will be made to the Customer where the investigation reveals no evidence of money laundering.
Subject to any limitations imposed by the Operator’s payment management company and the terms contained in these terms and conditions, the maximum withdrawal of Gaming Funds for any one 24 hour period to the Customer is US$50,000 or the currency equivalent.
In making a bet, the Customer will determine the amount of his own stake, subject, to the following:
- the restrictions on bets set out in this Clause 8.1;
- the minimum and maximum amount of any bet shall be as indicated on the Internet Gaming
- in the event that a Customer gives instructions which the Operator considers ambiguous, the Operator shall be entitled to treat the entire bet as void. In such circumstances, the decisions of the Operator shall be final and binding on the Customer; and
- if a Customer places a bet, the stake for which would exceed any limits adopted pursuant to this Clause 8.1, the stake amount in excess of the limit shall be disregarded and this element of the bet will be void.
If a bet is not made in full or if details of it are missing, the Operator may, at its discretion, deem such bet to be void.
Subject to Clause 8.4, a Customer may send multiple copies of the same bet in which case all such bets will be treated as separate bets. If a Customer submits a number of bets (whether identical or different), they will be dealt with by the Operator in the order in which they are received.
The Customer must make their bets as an individual. The Operator will be entitled to reject and treat as void a series of identical bets from different Customers or where the Operator suspects that Customers are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.
In making a bet, the Customer represents and warrants to the Operator to not knowing nor having any influence over the outcome of the event in respect of which the bet is made. If the outcome is known, the Operator may treat the bet as void.
In order to make a bet, there must be available Gaming Funds in the relevant Customer’s Account equal to or exceeding the amount of the stake. If the Customer’s available Gaming Funds do not cover the aggregate stakes wagered at any one time, the Operator will refuse the bets.
Where a manifest error or systems failure results in incorrect or erroneous game results, any bet (or part of a bet) made will be void. If such error is noticed beforehand, the Operator will immediately void the game and return all bets placed to the Customer’s Account.
Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on
the Internet Gaming Service, such settlement will be invalid and reversed. If the Customer has insufficient Gaming Funds to permit such a reversal, they will be required to return the erroneously credited funds in accordance with Clause 12.4.
The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a game, cease betting on a game, refuse to accept any bet or any part of a bet and/or suspend or close any Customer’s Account.
9. PLACING A BET
Bets may only be placed via the Website, unless an alternative prior arrangement has been made with the Operator (the “Betting Method”).
A bet is accepted only when confirmed in accordance with the procedures stated in the Gaming Rules.
If a bet is declared “invalid” or “void” for the purposes of these terms and conditions, the amount of the bet will be reversed to the Customer’s Account.
The deadline for placing bets will in each case be determined by the Operator. Notwithstanding the foregoing, if a bet is placed after the commencement of the event in respect of which the bet is made, the bet will be invalid. Disputes over the times when bets are placed will be finally settled by reference to the Operator’s transaction log.
The Customer will be responsible for ensuring that their bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.
The Operator assumes no responsibility for typing, transmission and/or evaluation errors in respect of any bets and shall be entitled (after the event, if necessary) to correct manifest errors relating to the reporting of results.
10. RESULTS AND EVALUATION OF BETS
The Customer acknowledges that the Operator’s Random Number Generator (“RNG”) will determine the shuffling and dealing of tiles, shaking of the dice, the outcome of the games and other randomly generated events that are part of the Internet Gaming Service and that the Customer agrees to accept such shuffling and dealing of tiles, shaking of the dice and the outcomes of the game and other randomly generated events performed by the RNG, as final and conclusive.
11. SPECIAL RULES FOR SPECIFIC GAMES
In addition to accepting these Terms and Conditions, you acknowledge and agree to be bound by the “House Rules” and “Game Rules” which are posted on www.mahongclub.com and amended from time to time by us. In addition, you must comply with “table stakes” rules as set out by us from time to time.
You may not remove money from the table during a playing session.
Players are asked to refrain from “table talk” or “coffee-housing” or talking during a hand in a way that compromises an opponent’s hand. This applies if you are playing in the hand or watching the hand. Repeated abuse of this aspect of player behaviour will result in suspension or permanent restriction of play.
Abusive or offensive language or other behaviour considered inappropriate by mahongclub.com in the context of the product will not be tolerated. Bad behaviour or offensive language identified by www.mahongclub.com or brought to its attention will be dealt with swiftly, and may result in a suspension or loss of playing privileges or such other action as may be decided by Us.
It is your responsibility to read and understand the rules of each Game. You acknowledge and agree to abide by the rules of each of the Games as published and periodically changed on Our site. Such rules that are referenced herein are incorporated hereto, form part of these Terms and Conditions. Wagers on the Games may only be placed through your personal account on this site. We shall not accept wagers in any other form or by any other means.
12. THE CUSTOMER’S REPRESENTATIONS
The Customer represents, warrants and certifies that they have reached the age of 18 or the legal age required for gambling in the Customer’s jurisdiction, whichever is the greater. The Customer also warrants that they will not access the Internet Gaming Service from within a jurisdiction that prohibits gambling nor will they access (or register to use) the Internet Gaming Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
The Customer represents, warrants and certifies that they fully accept that all computer instructions and responses sent over the Internet to and from the Internet Gaming Service and the Software will be binding on the Customer.
The Customer understands that by using the Internet Gaming Service they may lose money on bets placed and they accept full responsibility for such loss. The Customer agrees that their use of the Website is at their sole risk.
Should funds be credited to or debited from a Customer’s Account in error, it is the Customer’s responsibility to notify the Operator of the error without delay. Any sums credited to the Customer due to the error will be deemed invalid and must be returned to the Operator. Funds credited to an Account in error are not available to bet with and the Operator reserves the right to void any transaction involving such funds. For the avoidance of doubt, where the Customer has a credit balance and further sums are erroneously added to this, the Customer is permitted to transact up to the level of funds available in their Account excluding the erroneously added funds. The Customer agrees to indemnify the Operator for the return of any erroneously credited funds that the Customer has withdrawn.
13. NO WARRANTY
The Operator will endeavour to provide the Internet Gaming Service using its reasonable skill and care. The Operator makes no further warranty or representation, whether express or implied, in relation to the Internet Gaming Service. Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
The Operator makes no warranty that the Internet Gaming Service will meet the Customer’s requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Internet Gaming Service or the server that makes it available are free of viruses or bugs, nor does the Operator make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Operator or results of the Internet Gaming Service or the accuracy of any information obtained by the Customer through the Internet Gaming Service.
The Customer should be aware that the quality of connections via the internet connection to the Internet Gaming Service varies from customer to customer and may not be absolutely stable. The Operator is not responsible for any misplaced bets. All bets placed will be based on the bet records in the Operator’s system.
The Operator carries out regular maintenance to its the Internet Gaming Service to ensure, as
much as possible, that an optimum gaming experience is provided to the Customer. During such maintenance sessions, the Customer acknowledges and agrees that access to the Internet Gaming Service may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. The Operator will make reasonable efforts to notify Customers of such downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the Internet Gaming Service) and resume the service as soon as it reasonably can.
14. LIMITATION OF LIABILITY.
The Customer agrees that their use of the Internet Gaming Service is at their sole risk.
The Operator will not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Customer’s use of the Internet Gaming Service, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss arising from downtime or any other pecuniary or consequential loss (even where the Operator has been notified by the Customer of the possibility of such loss or damage). Further, liability for such damage will be excluded, even if the exclusive remedies provided for in these terms and conditions fail for their essential purpose.
The Operator will not be liable or responsible to the Customer for any loss or damage incurred or suffered by the Customer as a result of any suspension or stoppage (whether temporary or permanent) of the Internet Gaming Service arising from any governmental order or change in policy by the regulator.
The Operator will not be responsible or liable to the Customer for any loss of content or material uploaded or transmitted through the Internet Gaming Service and the Customer confirms that the Operator will not be liable to the Customer or any third party for any modification to, suspension of or discontinuance of the Internet Gaming Service.
The Operator reserves the right to withdraw the Internet Gaming Service or elements of the Internet Gaming Service at any time, and will not be liable to the Customer as a result of any such action.
The Operator will not be responsible for any breach of these terms and conditions caused by
circumstances beyond its reasonable control.
The Operator will not be liable to the Customer for any use of the Internet Gaming Service that is contrary to the law of the jurisdiction in which the Customer is located. The Customer should note that where local law prohibits their participation in the Internet Gaming Service, it is contrary to these terms and conditions for the Customer to participate in the Internet Gaming Service.
Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent such are not permitted to be excluded, the Operator’s liability for breach of such conditions or warranties and the Customer’s sole and exclusive remedy will be limited to the reimbursement of the Customer’s available Gaming Funds at the time of the breach including any portion of that balance placed as a bet on any part of the Internet Gaming Service.
Any and all fraudulent activities are prohibited. Fraudulent activities include but are not limited to money laundering, collusion and/or bonus offer abuse.
The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by the Customer or any other liabilities arising out of the Customer’s use of the Internet Gaming Service or use by any other person accessing the Internet Gaming Service using the Customer’s Account details.
The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of warranties or representations including, but not limited to, the representations that the Customer is not a citizen or a resident of a country which prohibits such gaming activities nor will they access the Internet Gaming Service from a jurisdiction where such betting activity is prohibited by law.
The Customer will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Customer or group of Customers acting in concert or as a syndicate. “Wrongdoings and/or fraud” will include but not be limited to attempts to breach the Gaming Rules, single account per player rule, to exceed the betting limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which the Operator reasonably deems to be a fraud and/or wrongdoings.
The Customer may not transfer any of their rights under these terms and conditions to any other person. The Operator may transfer its rights under these terms and conditions to another business where the Operator reasonably believes that the Customer’s rights will not be affected.
17. THIRD PARTY CONTENT
The Internet Gaming Service provides content from other Internet sites or resources (“Third Party Content”) and while the Operator takes all reasonable steps to ensure that material included on the Internet Gaming Service is correct, reputable and of high quality, the Operator does not make any warranties or guarantees in relation to Third Party Content and will not be held liable by the Customer for any such Third Party Content. If the Operator is informed of any inaccuracies in the Third Party Content contained on the Internet Gaming Service, it will attempt to correct the inaccuracies as soon as it reasonably can.
The Operator make no representations or warranties regarding any third party websites linked to the Internet Gaming Service (“Linked Sites”), the entities which operate the Linked Sites or which feature on the Linked Sites. The Operator will not accept liability for any loss (including any indirect or consequential loss) or damage the Customer may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. The Customer acknowledges that the Customer’s access to and use of any of the Linked Sites is entirely at their own risk.
18. THIRD PARTY RIGHTS
Except insofar as these terms and conditions expressly provides that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.
19. TECHNICAL MALFUNCTIONS
The Customer fully accepts and agrees that random number generator (“RNG”) software will determine the shuffling and dealing of tiles, shaking of the dice and other randomly generated events required in the Internet Gaming Service. If there is a discrepancy between the result showing on the Software and the Operator’s server, the result showing on the Operator’s server will govern the result of the Internet Gaming Service. In the event of system malfunction or damage, which results in the loss of data, the Operator will make reasonable efforts to recover all historic data and all recovered data will be deemed official.
Any failure on the Customer’s side including but not limited to network connection or computer problems, will not void the game result. The Customer can check their own hand history in the “my account” section after logging into the game client.
20. SETTLEMENT OF DISPUTES
The Customer understands and agrees that (without prejudice to their other rights and remedies, including the referral to an agreed dispute resolution process) the Operator’s records and subsequent management decision will be the final authority in determining the terms of the Customer’s participation in the Internet Gaming Service, the activity resulting there from and the circumstances in which they occurred.
If the Customer has any dispute with regard to any outcome of the games or any other activity, the Customer must submit their complaint to the Operator in writing within fourteen (14) days of the incident by email to email@example.com Any notice the Operator gives to the Customer (save as otherwise set out herein) will be sent to the email address that the Customer provided when the Customer registered the Customer’s Account. It is the Customer’s responsibility to give the Operator notice of any changes to this address by writing to firstname.lastname@example.org setting out the updated details and to regularly check the Customer’s email account for emails from the Operator.
If any part of these terms and conditions will be deemed unlawful, void or for any reason unenforceable, then that provision will be deemed to be severable from these terms and conditions and will not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
The time stamp on all records either stored in or written to the Operator’s transactional database including but not limited to bets (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT) plus 0 hours.
No waiver by the Operator of any of these terms and conditions will be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
Unless otherwise expressly stated, nothing in these terms and conditions will create or confer any rights or any other benefits in favour of any person other than the Customer and the Operator.
Nothing in these terms and conditions will be construed as creating any agency, partnership or any other form of joint enterprise between the Customer and the Operator.
Clause 15 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason).
The Customer agrees to be bound by and adhere to the Gaming Rules in their participation in
the Internet Gaming Service. The Operator also reserves the right to modify the Gaming Rules, including table limits and game features.
The Operator may update these terms and conditions from time to time for legal or regulatory
reasons or to allow the proper operation of the Internet Gaming Service.
These terms and conditions, as published in English from time to time, govern this contract. Translations into other languages are made as a service and are made in good faith. In the event of ambiguity between the English version and a translation, the English version prevails over any translation.
These terms and conditions contain the entire agreement between the Customer and the Operator relating to the Internet Gaming Service. The Customer confirms that, in agreeing to accept these terms and conditions, the Customer has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. The Customer agrees that the Customer will have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the Customer’s agreement will not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
The Internet Gaming Service is subject to the laws and regulations of the Curacao Gaming Free Zone and any dispute arising out of or relating to these terms and conditions, the Internet Gaming Service, prizes, web site, Software, the Operator, the developer of the Software, and/or the Operator’s payment management company will be governed by the laws and the Courts of the Curacao E-gaming Free Zone .
23. RESPONSIBLE GAMBLING
The Operator is committed to responsible gambling. Please refer to our responsible gambling
Self exclusion of player
Each player can self exclude them self in the personal my account section that each player has access to. The player needs to confirm a tick box saying “Self exclude me”. Self exclusion will prevent the player from placing any bet with Macro Mahjong Platform, LTD, and from accessing the player account for a minimum of 6 month. Should the player have any available funds in the account, then Macro Mahjong Platform, LTD will deposit them back to preferred payment solution. The player account will not be reactivated under any circumstances during the 6 months minimum exclusion period. If Macro Mahjong Platform, LTD becomes aware of any other accounts held by player, Macro Mahjong Platform, LTD will enforce self exclusion on those accounts additionally.
Macro Mahjong Platform, LTD minimum period for self exclusion is 6 months. During that time the person should take active steps to overcome their gambling problem, particularly to seek gambling counselling. We recommend the person to talk to GamCare.co.uk. Once the person feels they can manage to control their gambling, they can apply to end the self exclusion. Macro Mahjong Platform, LTD will require some evidence that the person can manage their gambling before ending the exclusion for example that they have got help from GamCare.